Policies

Refund Policy

1. Personalized digital content

Each Report is made for specific birth data, so it cannot be resold or reused.

2. EU/UK 14-day right of withdrawal

EU and UK consumers normally have 14 days to withdraw from an online purchase. For digital content not supplied on a physical medium, this right ends once supply begins if you (a) expressly ask us to begin during the withdrawal period and (b) acknowledge that you will lose the right. We ask for both at checkout:

I want my personalized report to be prepared right away. I understand that because it is made for me, I lose my 14-day right of withdrawal once preparation begins.

3. Wrong birth details

Birth data is sometimes misremembered or mistyped. If you notice before your Report is delivered, email reports@zizaiastro.com with your order number and the correct details, and we will correct it once, free of charge. After delivery, the Report stands as written from the data you submitted with the order.

4. Refunds

• Before preparation begins: full refund on request.
• After preparation or delivery: generally not refundable. If the file is damaged, missing or clearly incomplete, or contains a calculation error on our side, we fix it or refund you in full.
• Disagreeing with an interpretation is not, on its own, a reason for a refund. Reports are for reflection, and they do not promise specific events.

5. How to ask

Email reports@zizaiastro.com with your order number. Approved refunds are issued through PayPal to the payment method you used.

6. Statutory rights

Nothing here affects your mandatory consumer rights.